Your data protection rights under the General Data Protection Regulation
Last updated: November 2026
Muse-ocean is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take your privacy seriously and have implemented measures to ensure that your personal data is processed lawfully, fairly, and transparently.
Muse-ocean acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with data protection laws.
Contact details for data protection matters:
Muse-ocean
Heritage House
42 Meadowbank Lane
Cheltenham, GL50 2HN
United Kingdom
Email: [email protected]
The GDPR provides you with specific rights regarding your personal data. We are committed to facilitating the exercise of these rights:
You have the right to be informed about how we collect and use your personal data. We provide this information through our Privacy Policy and this GDPR page. We will always be transparent about what data we collect, why we collect it, and how we use it.
You have the right to obtain confirmation that we are processing your personal data and to access a copy of that data. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.
If the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. We will take reasonable steps to verify the accuracy of information before making corrections.
Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose, when you withdraw consent, or when you object to processing and there are no overriding legitimate grounds.
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of data or when processing is unlawful but you oppose erasure.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
We process personal data only when we have a valid lawful basis under the GDPR:
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, or we transfer to countries deemed to have adequate data protection laws.
To exercise any of your GDPR rights, please contact us using the details provided above. We will respond to your request within one month. In complex cases or where we receive numerous requests, we may extend this period by up to two additional months, but we will inform you of any extension within the first month.
We do not charge a fee to exercise your rights, except where requests are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to comply with the request.
If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
However, we encourage you to contact us first so we can address any concerns directly.
We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.